Terms and Conditions

Order Confirmation
You will receive an order confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact orders@fredwinter.com, so that we may investigate and confirm that your order has been placed successfully.

Furniture Deposits
On acceptance of your furniture order we will take a deposit of 20% of the value of the item plus the delivery charge if applicable. Once your furniture is available for dispatch, our customer services team will contact you to notify you that we will be processing the remaining balance. This will be processed against the credit card you gave us at the time of the order. In the event that you wish us to process the payment in any other way please contact orders@fredwinter.com who will be happy to advise you of the alternative methods available. On confirmation of receipt of the final payment, we will contact you to arrange a convenient delivery date and time. For further information, see Deliveries & Returns.

Availability
Accessories are normally dispatched within 3-5 days and once every item of a multiple order is available. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you. In the unlikely event that any of the items you have ordered are out of stock we will contact you as soon as possible. For information on furniture deliveries, see Deliveries & Returns.

Pricing
We do our best to ensure that all prices on our web site are up to date and current at all times. However despite our best efforts some may be incorrect. Please be assured however that as part of our order checking and dispatch processes we do verify our prices. In the event that the price is lower than our stated price, we charge the lower amount and still send you the product. In the event that the current price is higher than our stated price, we will contact you to discuss this. We do however reserve the right to withdraw the product from sale at the incorrect price and cancel your order.

Cancellation
If you wish to cancel an order, you may do so by contacting us at orders@fredwinter.com or call calling us on 01789 268011. You must do this as soon as possible and in the case of accessory and gift orders within four hours of placing the order. If the order has already been packaged and arrangements have been made for it to be sent out to you, we would request that you return the goods to us once they have been delivered, following the instructions within Deliveries & Returns.

Cancellation of Furniture Orders
If you wish to cancel an order you may do so by emailing orders@fredwinter.com. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 20% of the value of the order plus any other delivery or collection fees incurred. Please contact our customer services team by emailing orders@fredwinter.com or ring them on 01789 268011 who will be happy to advise you on the process.

Amending your Order
If you wish to make any other changes to the order, such as amending the delivery address or adding or deleting items, please email orders@fredwinter.com within four hours of placing the order.