Delivery Information

Deliveries - Gift & Accessory Orders
Accessory orders are normally dispatched within 3-5 days of receipt of your order and once every item of a multiple order is available. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you.Accessory orders are normally dispatched within 3-5 days of receipt of your order and once every item of a multiple order is available. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you. If an order includes either Gift (accessories)/Small items and Furniture we will wait until every Gift item is available and dispatch those together separately from the Furniture order, unless by prior arrangement with our customer services team.

Deliveries - Furniture Orders
Furniture orders are dispatched once every item of a multiple Furniture order is available, unless by prior arrangement with our customer services team. We will give you an approximate delivery date when you place your order. When your products are ready for delivery and after final payment has been taken by our customer services team, our dispatch team will contact you to arrange a suitable day and time. Any Gift (accessories)/Small items on the order will be dispatched separately, as above.

It is your responsibility to ensure that the furniture you have ordered can be delivered into your property. It is vital that you measure the width and height of doorways and awkward or restrictive spaces, such as staircases, before placing your order. Our delivery team can inspect your property to confirm access is possible, subject to a fee of £50, refundable upon the placing of an order.

If we are unable to deliver the furniture that you have ordered because of access restrictions, a refund may be given at Fred Winter's discretion, but will be subject to a 30% cancellation fee, plus any other delivery or collection fees incurred. These charges will not apply if an access check has been carried out by our delivery team.

We deliver Monday to Friday and can advise you whether you have a morning (9am-12 noon) or afternoon (12 noon-3pm) slot. Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance.

If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.

We are happy to send items as gifts for people, but, to avoid confusion, please inform them in advance that a package from Fred Winter is going to be delivered. The value of the goods does not appear on the packing slip.

We can deliver worldwide but specific charges will apply. Please ask our customer services team for further information.

The delivery charges noted are a guide and are subject to alteration following a detailed review of the specifics. In the event of the charges being incorrect, we will call you within 48 hours of your order being processed to advise you.

We work closely with our couriers to ensure the best possible service and convenient delivery times, but regret that delays sometimes occur which are beyond our control.

If you have any further enquiries please contact orders@fredwinter.com

Refunds and returns of Gift/Small items (accessories) - Online orders only

Goods must be returned within 28 days of receipt.

We will refund the value of the returned item and the original delivery charges, providing the goods are in a perfect and saleable condition, and in their original packaging. We are unable to accept returns of goods that do not meet these requirements, flat-packed items that have been assembled, or made-to-order items.

The goods are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. We may require a signed proof of delivery before a refund can be processed.

Goods are returned at your expense. This does not affect your statutory rights.

Refunds will be actioned after the goods have been received. We aim to process all refunds within two weeks of receipt.

The return address is:
Fred Winter
41 Guild Street
Stratford-upon-Avon
Warwickshire
CV37 6QY

In the unlikely event that your order arrives damaged, please email orders@fredwinter.com or call 01789 268011 to inform us immediately.

Please note this policy does not apply to any business customer.

Returns in person
Alternatively, you may return the goods in person to one of our store where we will be happy to provide you with an exchange or a refund, providing the goods meet the returns requirements outlined above.

Please bring with you the packing slip you received with the goods, as well as the goods themselves. The packing slip is your proof of purchase from Fred Winter.

Any refund will be credited to the credit or debit card used to make the purchase. A member of staff will check to ensure the name on the card is the same as the name on the packing slip. This is done for your protection.

Returns Refusal
Goods returned to us that do not meet our returns criteria will not be processed and you will be asked to arrange collection from our store.

Furniture Deliveries & Returns
On delivery of your item of furniture you will be asked to sign a delivery acceptance notification. In the event that you refuse to sign our courier company will attempt to remove this item. Our customer services department will ring you to discuss the reason for refusal.

In the event that you are unhappy with a furniture delivery after you have accepted it please contact our customer services team at orders@fredwinter.com or ring 01789 268011 to inform us immediately. They will arrange to have the item collected and delivered back to the warehouse for inspection.

Once the item is back in our warehouse we will arrange for it to be inspected by our quality control manager. In the event that the item is faulty we will be happy to arrange an exchange. In the event that the item is not faulty or damaged we do reserve the right of charging a 30% cancellation fee plus any other delivery or collection fees incurred.

Damage to Properties on Delivery
Our courier company does their best to protect the furniture and your property. In the event that damage does occur on delivery to either property or to the item of furniture please contact the customer services team immediately on 01789 268011. Our furniture delivery teams have digital cameras on them and we advise that you request digital evidence is taken to help us assess and speed up the claims process.